Account

Security

• How do Iock secure my account on Jackpot Guru ?
• What should I do if I accidentally entered my Jackpot Guru username and password on a phishing/fraudulent site?

Changing Personal Details

• Can I change my phone number?
• I've forgotten my username
• I've forgotten my password
• What should I do if my name or gender has legally changed?
• How can I change the email address connected to my account?
• Am I able to update my residential address?

General Account Queries

• Can I see my transition history anywhere?
• How can I reset my password?
• Can’t log in - Why am I unable to access my account?
• Can I open another Jackpot Guru account?

Account Verification

• Why do I need to verify my payment methods?
• How long does the verification process take?
• Why have my documents not been approved?
• What type of documents do you require?
• How do I know if my documents have been verified?