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Account

Security

  • How do Iock secure my account on Jackpot Guru ?
  • What should I do if I accidentally entered my Jackpot Guru username and password on a phishing/fraudulent site?

Changing Personal Details

  • Can I change my phone number?
  • I've forgotten my username
  • I've forgotten my password
  • What should I do if my name or gender has legally changed?
  • How can I change the email address connected to my account?
  • Am I able to update my residential address?

General Account Queries

  • Can I see my transition history anywhere?
  • How can I reset my password?
  • Can’t log in - Why am I unable to access my account?
  • Can I open another Jackpot Guru account?

Account Verification

  • Why do I need to verify my payment methods?
  • How long does the verification process take?
  • Why have my documents not been approved?
  • What type of documents do you require?
  • How do I know if my documents have been verified?
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